Return and Refund Policy

At Bonny Boss, we want you to be completely satisfied with your purchase of our handmade leather goods. If for any reason you are not entirely happy with your order, we offer a straightforward return and refund policy to ensure your peace of mind.

1. Returns and Exchanges:

   • We accept returns and exchanges within 30 days of the delivery date.
   • To be eligible for a return or exchange, the item must be unused, in its original condition, and in its original packaging.
   • Personalized or customized items cannot be returned or exchanged unless there was an error on our part.
     
     

2. Return Process:

   • To initiate a return or exchange, please contact our customer support team within the eligible time frame.
   • Provide your order details and reason for the return or exchange.
   • Our customer support team will guide you through the process and provide instructions for returning the item.
     
     

3. Inspection and Refund/Exchange Approval:

   • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
   • If the item is approved, we will process your refund or exchange within a reasonable timeframe.
     
     

4. Refund Options:

   • If you are eligible for a refund, it will be issued to your original payment method.
   • Please allow for the standard processing time for the refund to be reflected in your account.
     
     

5. Exchange Options:

   • If you prefer an exchange for a different item or size, we will gladly accommodate your request, subject to availability.
   • If the requested exchange item is of higher value, you will be responsible for paying the price difference.
     
     

6. Shipping Costs:

   • Please note that shipping costs for returning the item are the responsibility of the customer, unless the return is due to an error on our part.
   • In cases where the return is due to a defective or damaged item, we will cover the return shipping costs.
     
     

7. Non-Returnable Items:

   • Gift cards, final sale items, and promotional items are non-returnable and cannot be refunded or exchanged.
     
     

8. Contact Us:

   • If you have any questions or need further assistance regarding our return and refund policy, please don't hesitate to reach out to our customer support team [info@bonnyboss.com]. We are here to help you.